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Shipping and Returns

 SHIPPING AND RETURNS:

All orders for items that are in stock are fulfilled within 1-2 business days of being received (depending on the volume of orders we are receiving at the time). During busy periods/launch of new collections it can take up to 5 business days. For any orders with pre-ordered items, the full contents of the order will not be shipped until the pre-ordered item is in stock and ready to be shipped. If you would like the in stock item/s sooner, we recommend placing separate orders.

All of our packages are sent via Australia Post, with signature on delivery. If the customer chooses the 'safe drop' option, it is done so at the customer's own risk. Coven and Co will not be liable for missing packages where the customer has chosen 'safe drop'. 

CHANGES TO ORDERS:

Unfortunately, we are unable to make any changes or cancel your order once it has been placed, this also includes PRE-ORDERS. Please ensure all details on your order are correct before placing your order, in particular we recommend double checking your email address and shipping address. 

EXPRESS SHIPPING: All express orders are dispatched within 1-2 business day of being received by us. 

For deliveries with multiple items, if one of the items is on backorder, the full contents of the order will not be dispatched until all items are in stock. If you would like your items to be shipped as they are available, please reach out to us via email. 

DOMESTIC SHIPPING:

FREE for orders over $150

All parcels are sent via Australia Post, with tracking.

STANDARD INTERNATIONAL SHIPPING:

FREE for orders over $250 

To the USA/Canada can take anywhere from 6-12 business days. Other countries, 8-15 business days. 

CUSTOMS DUTIES AND TAXES:

All customers are responsible for imports duties & taxes in their country of delivery. We are required to declare the full value of the item/s on shipment labels and must include an invoice for customs.

We recommend contacting your local customs office for further information.

 

RETURNS:

We want you to be completely satisfied with your Coven shopping experience, and therefore we offer returns for full priced items, for 14 days from the date of dispatch. Please email us: returns@covenandco.com to arrange a return. 

Returns received by Coven and Co outside of the 14 day period will not be accepted and the item/s will be returned to the customer. Requests to negotiate this will not be responded to. 

Items must be returned in original, unworn/unused condition and with tags attached. Please take care when trying on garments, if they are returned to us with any make-up/fake tan marks, or odours (including perfume/deodorant), these items will be returned to you and your refund will be forfeited. 

Please ensure your FULL NAME and ORDER NUMBER are marked clearly on the sender details of the package. Failure to provide these details may result in the item being returned to sender.

Shipping over $150 (domestic) and $250 (international) is free. However if goods are returned for refund/exchange, the customer will incur a deduction of the cost of shipping from the refund total, to compensate for original shipping costs. 

Refunds are issued within 2 business days of goods being received by us. 

Please note: The items are the customer's responsibility during their journey back to us, so please ensure you have tracking details. Any items returned to us are at the customer's expense. 

SALE + SAMPLES/SECONDS items

All sale and samples/seconds sales are FINAL, and aren't eligible for returns/exchanges. Please note, that any pieces listed in the SAMPLE/SECONDS category have only minor flaws. 

EXCHANGE:

We do not facilitate exchanges. If you require an alternate size/style, we require that you return your item/s and place a new order through our website for the desired item. 

INTERNATIONAL SHIPPING + RETURNS: 

We allow 45 days for international returns (from the date of dispatch). Please refer to our returns policy above for additional information. 

Refunds outside of the 45 day period will not be accepted.

In the case of an unclaimed international delivery, we will refund your order total, less the delivery fee upon return to us. 

Please note: The items are the customer's responsibility during their journey back to us, so please ensure you have tracking details. Any items returned to us are at the customer's expense. 

International shipping timeframe:

US STANDARD post: Usually 1.5 - 2 weeks from dispatch

US EXPRESS post: Usually 1 week from dispatch 

The rest of the world STANDARD POST: Usually 2-3 weeks from dispatch

The rest of the world EXPRESS Post: Usually 1-1.5 weeks from dispatch

Please note: we reserve the right to cancel any order at any time.

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