TERMS & CONDITIONS
Promotional Codes
Promotional codes are intended as single use and only one promotional code can be used per transaction. Promotional codes are applied to orders before any other offer (including "Free Shipping Over $200"). They cannot be used in conjunction with any other offer or discount code.
Gift With Purchase/Promotional/Special Sale Items
If you have received any promotional/reduced items with your purchase and you choose to return your eligible item, the promotional/reduced item will need to be returned along with your purchase. If the promotional/reduced item is not returned, the full price (Regular Retail Price) of the item will be deducted from your refund.
Important: Discount codes generated through the Coven Lovers Club are eligible on full price clothing only, and cannot be used in conjunction with any other discount codes.
Note: All offers work off AUD prices.
CURRENT OFFERS & GIVEAWAYS
$20 OFF FIRST ORDER
New subscribers to Coven & Co’s database (via covenandco.com) receive $20 off on their first order made via covenandco.com with the exclusive promotional code. First order must total a minimum of $50 for the code to apply. The code is sent via automated email after submitting your details to the database so long as you have not made a prior online purchase. The promotion excludes Gift Cards and cannot be used with any other promotion. The discount code is one use per customer only. The promotional code must be entered at time of checkout and cannot be applied after the transaction has been confirmed. It is not redeemable for cash or credit. The offer may be revoked, suspended or changed prior to the end of the promotional period.
30% OFF MUSIC BOX PRINT PIECES
From 10am Friday September 27 - 11.59pm Tuesday October 22, 2024 (AEST) customers who purchase a Music Box Gown, Music Box True Romance Gown, Music Box Smock Dress, Music Box Mini Dress, or Music Box Robe from Coven & Co online (via covenandco.com) can receive 30% off with the exclusive promotional code found in the promotional materials. The discount code must be applied at check out and if the cart includes the correct item(s) to be eligible for the offer, the item(s) will be discounted by 30%. The offer cannot be applied after the transaction has been confirmed or applied retrospectively to purchases made prior to the commencement of the sale. The offer is not valid in conjunction with any other offer. All sales using the code will be considered final and are not eligible for return or refund. Any size exchange requests (for the same item) will be dependent on stock availability and associated shipping costs will be will be forwarded to the customer for payment before processing. The offer is not redeemable for cash or credit. Coven & Co. reserves the right to exclude items from the sale, revoke, suspend or change the offer during the sale period. Coven & Co. reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
30% OFF OUTERWEAR
From 7pm Tuesday October 15 - 11.59pm Tuesday October 22, 2024 (AEST) customers who purchase a garment in Coven's Outerwear Collection (via covenandco.com/collections/outerwear) can receive 30% off with the exclusive promotional code found in the promotional email. The discount code must be applied at check out and if the cart includes the correct item(s) to be eligible for the offer, the item(s) will be discounted by 30%. The offer cannot be applied after the transaction has been confirmed or applied retrospectively to purchases made prior to the commencement of the sale. The offer is not valid in conjunction with any other offer. All sales using the code will be considered final and are not eligible for return or refund. Any size exchange requests (for the same item) will be dependent on stock availability and associated shipping costs will be will be forwarded to the customer for payment before processing. The offer is not redeemable for cash or credit. Coven & Co. reserves the right to exclude items from the sale, revoke, suspend or change the offer during the sale period. Coven & Co. reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
GIFT WITH PURCHASE - FREE AGAPÉE SIRIUS NECKLACE WITH ORDERS OVER $300
This promotion is available from 7pm AEST Sunday October 20 until 11.59pm AEST Thursday October 31, 2024 or until stock lasts (whichever comes first). The minimum $300 clothing spend does not include pre-order items, samples, seconds or our Folklore Gown. The offer cannot be used in conjunction with any other offer or promotional code. The code is valid for one use per order and per customer. We are unable to combine separate or previous orders to make the $300 minimum. The code cannot be applied retrospectively. It is an online offer only, and not available in the Coven Boutique. The customer must add the Sirius Necklace to cart and enter the discount code (after which, the necklace will show up as $0) - the necklace will not be added to cart automatically and we are unable to add the necklace to carts after the order has been processed. The free Sirius Necklace cannot be changed for another item and is not eligible for exchange, credit or refund. If you choose to return an item from your order that results in your order totalling less than $300, you must also return the free Sirius Necklace in unused condition or $169 will be deducted from your refund amount (if you do not return your necklace and your refund totals less than $169, your refund will be rejected and your item will be sent back to you). Coven & Co reserves the right to revoke, suspend or change this offer during the promotional period. Coven & Co reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
RECENT PAST OFFERS & GIVEAWAYS THAT HAVE ENDED
50% OFF COVEN CORE FAVOURITES
From 5pm Sunday September 15 - 11.59pm Tuesday September 24, 2024 (AEST) customers who purchase a garment from Coven & Co’s selected "Coven Core Favourites" collection online (via covenandco.com) can receive 50% off with the exclusive promotional code found in the promotional ads. The discount code must be applied at check out and if the cart includes the correct item(s) to be eligible for the offer, the item(s) will be discounted by 50%. The offer cannot be applied after the transaction has been confirmed or applied retrospectively to purchases made prior to the commencement of the sale. The offer is not valid in conjunction with any other offer. Items purchased using the offer are considered final sale and are not eligible for return, refund, exchange or credit. The offer is not redeemable for cash or credit. Coven & Co. reserves the right to exclude items from the sale, revoke, suspend or change the offer during the sale period. Coven & Co. reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
50% OFF END OF WINTER EDIT
From 10am Wednesday September 4 - 11.59pm Sunday September 15, 2024 (AEST) customers who purchase a garment from Coven & Co’s selected "End of Winter Edit" online (via covenandco.com/collections/
DISCOUNT CODE WORD SEARCH
From 12pm Monday September 16 - 12pm Wednesday September 18, 2024 (AEST) customers who purchase a full price items from Coven & Coonline (via covenandco.com) can receive up to 100% off with the exclusive discount codes shared in the Discount Code Word Search email. The discount code must be applied at check out and if the cart includes the correct item(s) to be eligible for the offer, the item(s) will be discounted by the relevant amount. The offer cannot be applied after the transaction has been confirmed or applied retrospectively to purchases made prior to the commencement of the sale. The offer is not valid in conjunction with any other offer. Items purchased using the offer are considered final sale and are not eligible for return, refund, exchange or credit. Orders using a code cannot be cancelled. The offer is not redeemable for cash or credit. The discount codes will remain active until redeemed or for 48 hours (whichever comes first). Coven & Co. reserves the right to exclude items from the sale, revoke, suspend or change the offer during the sale period. Coven & Co. reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
For a limited time, all orders valued at $200 and more made online at https://covenandco.com will receive a FREE Shell Statement Earrings valued at $69. To be eligible, your total order must be valued at $200 or more after discount codes and other offers have been applied. We are unable to combine separate or previous orders to make the $200 minimum. The free Shell Statement Earrings will automatically be added to all eligible carts. The free Shell Statement Earrings cannot be changed for another item and are not eligible for exchange, credit or refund. If you choose to return an item from your order that results in your order totalling less than $200, you must also return the free Shell Statement Earrings in an unused condition or $69 will be deducted from your refund amount. The offer is only valid for online purchases only and only while stocks last. Coven & Co. reserves the right to revoke, suspend or change this offer during the promotional period. Coven & Co. reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
SPEND & SAVE FOR SUBSCRIBERS
The Spend & Save offer is valid to Coven & Co email subscribers for products purchased online only, found at https://covenandco.com. The customer must enter the corresponding promotional code (as displayed in the email sent about the promotion) to receive the discount relevant to their purchase order value tier. The offer cannot be applied after the transaction has been confirmed or on applied retrospectively to purchases made prior to the commencement of the sale. Sale ends 11:59PM AEST Thursday August 29, 2024 unless otherwise withdrawn or extended. If you choose to return an item from your order that results in your order totalling less than the discount tier received, your refund amount will be calculated to reflect the new discount tier you would have been entitled to. Returns and exchanges are in line with the Coven & Co. Returns Policy. The offer is not valid in conjunction with any other offer. It is not redeemable for cash or credit. Coven & Co. reserves the right to exclude items from the offer, revoke, suspend or change the offer during the sale period. Coven & Co. reserves the right to investigate any discrepancies in the use of this promotion. Due to the high volume of demand, we cannot guarantee the availability of stock during the offer period.
PRIVACY POLICY
Coven and Co Online Store recognises and values the protection of your personal information. We are aware of our obligations under the Privacy Act 1988 and we will ensure that we fulfil our obligations under that Act.
Coven and Co recognise that you may have concerns about the collection of your personal and sensitive information via our website, which is located at www.covenandco.com, and how we may utilise that information.
We have implemented this privacy policy to inform you about how we will collect, store, use your personal information and under what circumstances we may disclose your personal information.
Information we collect from you:
From time to time, we may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address. However, under no circumstances will we request or collect any information from you that may disclose your:
political, religious or philosophical beliefs or affiliations;
health and sexuality;
racial or ethnic origin;
or criminal convictions.
We may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
Personal information via our website:
Most commercial websites use ‘cookies’, which are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using our website easier by storing information about your preferences on our website. This allows Coven and Co Online to be tailored to you for any of your return visits. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of our website.
Your option not to provide your personal information:
Providing us with your personal information is absolutely optional, and whenever it is optional for you to provide us with your personal information, we will make this clear to you. When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this privacy policy.
We may from time to time run competitions or offer additional benefits to you and we may ask you to provide us with your personal details for these purposes. Providing us with this information is absolutely optional to you. However, if you do not provide your personal information to us we may not be able to contact you or give you access to the additional benefits.
You may opt out of these additional communications at any time and can do so by getting in touch with us via email.
Use and disclosure of your personal information:
Your personal information, including your e-mail address, will be used for the following primary purposes:
to process and finalise orders made via the Website;
to ensure the proper functioning of the Website; and
to assist Coven and Co with marketing, planning, product development and research requirements.
We will not use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual member in any circumstances except:
to ensure the proper functioning of our business and our website;
to communicate promotional offers and special events to you;
where the law requires us, or authorises us to do so;
or where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, license, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the National Privacy Principles contained in the Privacy Act 1988 regarding the handling of personal information.
We will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment and accessed only by our authorised personnel.
Unsubscribing from our e-mail database:
To unsubscribe from our e-mail database, please follow the unsubscribe link in our emails.
Accessing, correcting and updating your information:
You have the right to access the information that you provide to us.
If you wish to access, modify or remove any personal information that you have provided to us, please contact us via our contact page.
We reserve our right to modify or amend this privacy policy at any time. Should any significant amendments occur, notification would be provided by publication on our website. For further information about privacy, please refer to the Australian Privacy Commissioner’s website www.privacy.gov.au.