RETURNS & EXCHANGE

CHANGES TO ORDERS:

Unfortunately, we are unable to make any changes or cancel your order once it has been placed, this also includes PRE-ORDERS. Please ensure all details on your order are correct before placing your order, in particular, we recommend double-checking your email address and shipping address. 

RETURNS:

We want you to be completely satisfied with your Coven shopping experience, therefore you have 14 days from the date of dispatch to reach out to us to initiate a return for all eligible items. To initiate a return, simply fill out our online form within 14 days of the dispatch date. We then allow a further 7 days for your order to be received back by us.

Return requests received after 14 days will not be accepted. Returned item/s received by Coven and Co outside of 21 days from the dispatch date will not be accepted, and will result in the item/s will being returned to the customer. Requests to negotiate this will not be responded to. 

 

~INITIATE YOUR RETURN OR EXCHANGE HERE~

 

RETURNING AN ITEM TO US:

Complete our online returns form linked above, within 14 days from your order dispatch date, using your order number, which can be found in your order confirmation email, and the email or phone number used when placing your order.

Mail your return back to us via the address provided once your return has been approved. We don't cover the fees associated with returning any item/s unless there is an error with your order. Any item/s are the customer's responsibility during their journey back to us, so please ensure you have tracking details. Alternatively, you may select the automated Australia Post option (available for national customers). 

To help ensure a swift return process, please include your name and order number in the sender section of your postage satchel.

Item/s must be returned in original, unworn/unused condition and with tags attached in original garment bags. Please take care when trying on garments, if they are returned to us with any make-up/fake tan marks, or odors (including perfume/deodorant), these items will be returned to you and your refund will be forfeited. 

Shipping over $150 (domestic) and $250 (international) is free. However if goods are returned for refund the customer will incur a deduction of the cost of shipping from the refund total, to compensate for original shipping costs. 

Refunds are issued within 2 business days of goods being received by us. 

SALE + SAMPLES/SECONDS ITEMS:

All Sale items are FINAL and aren't eligible for a return, refund, or exchange.

All Seconds/Samples sale items are FINAL and aren't eligible for a return, refund, or exchange.
*Please note that discount codes are not permitted to be applied to any items that are on sale/discounted, this includes our sign up code.*

 

PROMOTIONAL GIFTS:

If you have received a promotional gift with your purchase and you choose to return your item, the promotional gift will need to be returned along with your purchase. If the promotional gift is not returned, the price of the gift will be deducted from your refund. 

EXCHANGES & STORE CREDITS:

Depending on availability, we allow size exchanges on same stock items. If you require an alternate style, you may select from one of the following refund options - Store credit or gift card being the fastest, alternatively, you may select a refund via your original payment method (processing times will apply). You can then place a new order through our website for the desired item. 

INTERNATIONAL SHIPPING + RETURNS: 

We allow 28 days for international return requests from the date of dispatch, for all eligible items, and then a further 24 days from the date of your return request, for the item/s to be received back by Coven. Please refer to our returns policy above for additional information. 

Return requests received after 28 days will not be accepted. Returned item/s received by Coven and Co outside of 52 days from the dispatch date will not be accepted, and will result in the item/s being returned to the customer. Requests to negotiate this will not be responded to. 

In the case of an unclaimed international delivery, we will refund your order total, less the delivery fee upon return to us. 

Please note: The items are the customer's responsibility during their journey back to us, so please ensure you have tracking details. Any items returned to us are at the customer's expense. 

International shipping timeframe:

US STANDARD post: Usually 2-3 weeks from dispatch

US EXPRESS post: Usually 1-2 weeks from dispatch 

The rest of the world STANDARD POST: Usually 2-3 weeks from dispatch

The rest of the world EXPRESS Post: Usually 1-1.5 weeks from dispatch

Please note: we reserve the right to cancel any order at any time.

(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)

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