FAQ

The Coven Lovers Club is a tiered program, so it allows you to earn points based on how much you engage and shop with Coven. Not only can you be earning points that you can then swap for vouchers or free shipping, but you can also get early access to sales, exclusive members only sales, birthday and anniversary rewards, and more! To see the full list of inclusions in the Coven Lovers Club, click here.

It’s free to join the Coven Lovers Club! Simply create an account [here] to become a member and start enjoying exclusive rewards.

Unfortunately, discount codes cannot be applied to pre-existing orders.

Once you sign into your Coven account, your points balance will be displayed at the top of the rewards page. Then if you scroll down to the tiers, your tier will be highlighted.

Our loyalty discount codes are only valid on full price clothing items. If you are still having trouble, please email our customer service team: hello@covenandco.com

By being a part of the Coven Lovers Club, you will collect loyalty points on every purchase. Points are automatically added to your account as you spend. You can also earn points for your birthday, leaving reviews, following Coven on socials, etc.

Loyalty points are automatically added to your account as you spend. You can track the points you have accumulated, as well as your loyalty tier status by logging into your account, where you will find your rewards history

To redeem your points, please ensure you are logged into your Coven Lovers Club Rewards Program. Simply enter the loyalty rewards discount code at checkout.

It’s completely fine if you use your points to redeem a reward, but don't use it right away. When you are ready to use your reward, simply login to your account and click on the REWARDS HISTORY button at the top. You'll be able to see the discount codes attached to previous reward redemptions. Simply copy and paste the code and enter it at checkout.

Loyalty points are valid for one year from the date you earn them.

Please note, you cannot use multiple discount codes alongside your rewards points and vouchers at checkout.

Yes, all vouchers emailed to you or displayed at checkout are listed in AUD (Australian Dollars).

If you are purchasing in another currency, the voucher amount will be automatically converted to your local currency equivalent once applied to your cart at checkout.

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