SHIPPING & DELIVERY

SHIPPING AND DELIVERY:

All orders for items that are in stock are fulfilled within 1-2 business days of being received, and are dispatched from our Currumbin warehouse on the Gold Coast in Queensland, Australia. During busy periods/launch of new collections it can take up to 2-3 business days. For any orders with pre-ordered items, the full contents of the order will not be shipped until the pre-ordered item is in stock and ready to be shipped. If you would like the in stock item/s sooner, we recommend placing separate orders.

All of our packages are sent via Australia Post with tracking, with signature on delivery. If the customer chooses the 'safe drop' option, it is done so at the customer's own risk. Coven and Co will not be liable for missing packages where the customer has chosen 'safe drop'. 

CHANGES TO ORDERS:

Unfortunately, we are unable to make any changes or cancel your order once it has been placed, this also includes PRE-ORDERS. Please ensure all details on your order are correct before placing your order, in particular we recommend double checking your email address and shipping address. 

EXPRESS SHIPPING: All express orders are dispatched within 1-2 business days of being received by us. 

EXPRESS DOMESTIC SHIPPING TIMEFRAMES:

The following states are next business day delivery (please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days):

QLD, NSW, SA, VIC, ACT

The following states usually take 2-3 business days to be delivered:

WA, NT, TAS

STANDARD DOMESTIC SHIPPING TIMEFRAMES:

The following states usually take around 1 week to be delivered (please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days):

QLD, NSW, SA, VIC, ACT

The following states usually take up to 2 weeks to be delivered:

WA, NT, TAS

STANDARD INTERNATIONAL SHIPPING:

FREE for orders over $250 

To the USA/Canada can take anywhere from 6-12 business days. Other countries, 8-15 business days. 

(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)

International shipping timeframe:

US STANDARD post: Usually 2-3 weeks from dispatch

US EXPRESS post: Usually 1-2 weeks from dispatch 

The rest of the world STANDARD POST: Usually 2-3 weeks from dispatch

The rest of the world EXPRESS Post: Usually 1-1.5 weeks from dispatch

Please note: we reserve the right to cancel any order at any time.

(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)

CUSTOMS DUTIES, TAXES and VAT:

All customers are responsible for imports duties & taxes in their country of delivery. We are required to declare the full value of the item/s on shipment labels and must include an invoice for customs.

We recommend contacting your local customs office for further information.

 

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

Shipping Methods