SHIPPING & DELIVERY

All orders for items that are in stock are fulfilled within 1 business day of being received, and are dispatched from our warehouse in Burleigh Heads on the Gold Coast in Australia. During busy periods such as a sale, or the launch of new collection, it can take up to 3-5 business days.

All of our packages are sent via Australia Post with tracking, with signature on delivery. If the customer chooses the 'safe drop' option, it is done so at the customer's own risk. Coven and Co will not be liable for missing packages where the customer has chosen 'safe drop'. 

EXPRESS SHIPPING: All express orders are dispatched within 1 business day of being received by us (except for peak times, such as sale periods/new collections).

EXPRESS DOMESTIC SHIPPING TIMEFRAMES:

The following states are usually next business day delivery: QLD, NSW, SA, VIC, ACT

The following states usually take 2 business days to be delivered via express postage: WA, NT, TAS

(Please keep in mind there may be delays outside of our control, & please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days): 

STANDARD DOMESTIC SHIPPING TIMEFRAMES:

The following states usually take around 3-4 business days to be delivered: QLD, NSW, SA, VIC, ACT

The following states usually take 5-7 business days to be delivered via standard postage: WA, NT, TAS

(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days)

EXPRESS INTERNATIONAL SHIPPING:

USA: Usually 1 week from dispatch 

The rest of the world: Usually 1.5-2 weeks from dispatch

STANDARD INTERNATIONAL SHIPPING:

USA: 7-10 business days.

Other countries: 8-15 business days. 

(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)

CUSTOMS DUTIES, TAXES and VAT:

All customers are responsible for imports duties & taxes in their country of delivery. We are required to declare the full value of the item/s on shipment labels and must include an invoice for customs.

We recommend contacting your local customs office for further information.

PRE-ORDERED ITEMS:

For any orders with pre-ordered items, the full contents of the order will not be shipped until the pre-ordered item is in stock and ready to be shipped. If you would like the in stock item/s sooner, we recommend placing separate orders.
Please note: we reserve the right to cancel any order at any time.

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