All orders for items that are in stock are usually fulfilled within 1-2 business days of being received, and are dispatched from our warehouse on the Gold Coast, Australia. During busy periods such as a sale, or the launch of new collection, it may take up to 3-5 business days.
All of our packages are sent via Australia Post with tracking, with signature on delivery. If the customer chooses the 'safe drop' option, it is done so at the customer's own risk. Coven and Co will not be liable for missing packages where the customer has chosen 'safe drop'.
EXPRESS SHIPPING: All express orders are dispatched within 1-2 business days of being received by us (except for peak times, such as sale periods/new collections).
EXPRESS DOMESTIC SHIPPING TIMEFRAMES:
The following states are usually next business day delivery: QLD, NSW, SA, VIC, ACT
The following states usually take 2 business days to be delivered via express postage: WA, NT, TAS
(Please keep in mind there may be delays outside of our control, & please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days):
STANDARD DOMESTIC SHIPPING TIMEFRAMES:
The following states usually take around 3-4 business days to be delivered: QLD, NSW, SA, VIC, ACT
The following states usually take 5-7 business days to be delivered via standard postage: WA, NT, TAS
(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days)
EXPRESS INTERNATIONAL SHIPPING:
USA: Usually 1 week from dispatch
The rest of the world: Usually 1.5 - 2 weeks from dispatch
STANDARD INTERNATIONAL SHIPPING:
USA: 7-10 business days.
Other countries: 8-15 business days.
(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)
CUSTOMS DUTIES, TAXES and VAT:
All customers are responsible for imports duties & taxes in their country of delivery. We are required to declare the full value of the item/s on shipment labels and must include an invoice for customs (please note: Goods and Service Tax (GST) is included in the price of the garment. This clause refers specifically to shipping/import taxes).
For US orders we have found that orders under $1,000 do not incur any customs/duties. This is just our experience, and may be subject to change at anytime, as it is determined by the US government.
We recommend contacting your local customs office for further information.
UNCLAIMED ITEMS:
In instances where a customer does not collect their parcel from the postal service and the item is returned to Coven & Co resulting in a refund of the order, the actual cost of all associated shipping will be deducted from the total refund amount (even if these shipping costs are greater than the shipping costs quoted on our website).
PRE-ORDERED ITEMS: