SHIPPING AND DELIVERY:
All orders for items that are in stock are fulfilled within 1-2 business days of being received, and are dispatched from our Currumbin warehouse on the Gold Coast in Queensland, Australia. During busy periods/launch of new collections it can take up to 2-3 business days.
All of our packages are sent via Australia Post with tracking, with signature on delivery. If the customer chooses the 'safe drop' option, it is done so at the customer's own risk. Coven and Co will not be liable for missing packages where the customer has chosen 'safe drop'.
CHANGES TO ORDERS:
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before placing your order, in particular we recommend double checking your email address and shipping address.
EXPRESS SHIPPING: All express orders are dispatched within 1-2 business days of being received by us.
EXPRESS DOMESTIC SHIPPING TIMEFRAMES:
The following states are usually next business day delivery (please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days):
QLD, NSW, SA, VIC, ACT
The following states usually take 2-3 business days to be delivered via express postage:
WA, NT, TAS
STANDARD DOMESTIC SHIPPING TIMEFRAMES:
The following states usually take around 3-4 business days to be delivered (please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide. For rural/regional towns, please add 1-2 days):
QLD, NSW, SA, VIC, ACT
The following states usually take 1-2 weeks to be delivered via standard postage:
WA, NT, TAS
STANDARD INTERNATIONAL SHIPPING:
FREE for orders over $150*
To the USA/Canada can take anywhere from 6-12 business days. Other countries, 8-15 business days.
(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)
*Excludes certain countries
International shipping timeframe:
US STANDARD post: Usually 2-3 weeks from dispatch
US EXPRESS post: Usually 1-1.5 weeks from dispatch
The rest of the world STANDARD POST: Usually 2-3 weeks from dispatch
The rest of the world EXPRESS Post: Usually 1-2 weeks from dispatch
(please keep in mind there may be delays outside of our control, and please only use these timeframes as a guide.)
CUSTOMS DUTIES, TAXES and VAT:
All customers are responsible for imports duties & taxes in their country of delivery. We are required to declare the full value of the item/s on shipment labels and must include an invoice for customs.
We recommend contacting your local customs office for further information.
PRE-ORDERED ITEMS: