DO YOU RESTOCK SOLD OUT ITEMS?

We occasionally restock popular items, however because we are a slow fashion brand & we work exclusively with accredited factories, our garments take a long time to craft (usually 6-12 months). So once a garment sells out, there can often be quite a long wait for a restock. We recommend ordering as soon as you can to avoid disappointment.

CAN I GET A REFUND IF I CHANGE MY MIND ABOUT A PURCHASE?

We offer refunds for full price items within a specified timeframe. Please refer to our returns and exchange policy on our website for more information. Sale items are not eligible for return.

https://covenandco.com/pages/returns-exchange

DO YOU OFFER GIFT CARDS?

Yes, we offer gift cards that can be purchased on our website and used towards any of our products. They make a great gift for any occasion and do not expire (link below)

https://covenandco.com/collections/gift-cards

DO YOU OFFER PLUS SIZE?

Yes we sure do, we offer extended sizes in all of our styles. Our size range is XXS - 4XL which is equivalent to:

AU/UK: 6-24
US: 2-20

HOW CAN I RECEIVE A DISCOUNT ON MY FIRST ORDER?

Subscribe to our email list to receive a $20 discount code. This will appear on your screen after you register your email. If you miss it please reach out to us & we'll send it through to you. Please note, this is AU $20 (may vary depending on your location).

Subscribe below
https://manage.kmail-lists.com/subscriptions/subscribe?a=YwJvmk&g=UfqVt5

HOW LONG WILL IT TAKE TO DISPATCH MY ORDER?

Orders are usually fulfilled the same day, if received by Coven by midday AEST and are dispatched from our warehouse in Burleigh Heads on the Gold Coast in Queensland, Australia.

During busy periods (sales/launch) please allow 2-5 business days for dispatch.

For full information please view https://covenandco.com/pages/shipping-delivery

HOW MUCH IS SHIPPING?

We offer FREE standard shipping within Australia, USA and NZ for orders $200+ & for International orders $250+ (excludes certain countries). International orders that fall below the free shipping threshold will have the shipping rates calculated at checkout. 

Standard delivery within Australia is $12.95 or $15 for express. International shipping is calculated at checkout. We ship from the Gold Coast.

($ AUD)
https://covenandco.com/pages/shipping-delivery

ARE YOUR PRODUCTS ETHICALLY MADE?

We prioritise ethical manufacturing & work with suppliers who share our values. Our products are made with quality & sustainability in mind & we work exclusively with those who hold globally recognised accreditations to ensure the wellbeing of the people making our garments.

https://covenandco.com/pages/manufacturing-and-ethical-practices

ARE YOUR PRODUCTS TRUE TO SIZE?

Our products are known for being quite generous and often a relaxed fit - so for 90% of our garments, if in doubt, we recommend sizing down. For a great fit though, we suggest checking the measurements provided on our website for each specific item.
(Please note, our measurements are taken laying flat, so it is a half measurement, and it is in cm)

I NEED HELP WITH SIZING

We have size charts for our garments on each product listing, with measurements and numerical size equivalents. As a guide, our sizes are as follows (they do sometimes vary slightly depending on the style)

AU/UK:

XXS: 6
XS: 8
Small: 10
Medium: 12
Large: 14
XL: 16
2XL: 18
3XL: 20
4XL: 22-24

USA:

XXS: 2
XS:4
Small: 6
Medium: 8
Large: 10
XL: 12
2XL: 14
3XL: 16
4XL: 18-20