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Contact Us/Returns


We want you to be completely satisfied with your Coven shopping experience, and therefore we offer returns for 28 days from the date of purchase. 

Items must be returned in original, unworn/unused condition and with tags attached. 

Refunds are issued within 2 business days of goods being received by us. 

Please note: The items are the customer's responsibility during their journey back to us, so please ensure you have tracking details.



We allow 45 days for international returns. Please refer to our returns policy above for additional information. 

In the case of an unclaimed international delivery, we will refund your order total, less the delivery fee upon return to us. 

For deliveries with multiple items, if one of the items is on backorder, the full contents of the order will not be dispatched until all items are in stock. 

International shipping timeframe: Usually 1-2 weeks from dispatch. 

For time sensitive matters/special events, we can arrange express shipping for an additional AU $20. Please email us if this is required.




Please feel free to get in touch with us anytime!


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